The Senior Medicare Patrol (SMP) program recruits and trains volunteers about Medicare fraud, errors and abuse. These volunteers empower and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report healthcare fraud, error and abuse through outreach, counseling and education.

SMP addresses inquiries and complaints regarding Medicare, Medicaid and other health care or related consumer issues either by resolving matters directly or by referrals to appropriate entities. Connecticut’s SMP program is funded by the federal Administration for Community Living and is administered by the State Department OF Rehabilitation Services.

Volunteer Opportunities: protect yourself and help others!
You can make a difference in your community!

By volunteering, you can become an integral member of the growing effort to educate the community about Medicare health care fraud, errors and abuse, as well has empower people with Medicare to recognize suspected fraud, protect themselves from it, and report it.

Volunteers are educated regularly on issues pertaining to Medicare and health care fraud and scams. You will have continued support from SMP staff and other volunteers.   
Opportunities with the Connecticut Senior Medicare Patrol (SMP)

  • Community Events & Health Fairs: Attend community events and help educate the public about Medicare fraud.
  • Information distributor: This role involves transporting and disseminating materials to sites and events.
  • Office Support: Participate in office projects, distribute SMP materials to senior centers, assemble supplies for community events & seek out volunteer opportunities around Connecticut for other volunteers.
  • One-On-One Counseling: Meet with beneficiaries to help them understand Medicare Summary Notices and other healthcare documentation.
  • Presentations: Deliver prepared presentations about Medicare fraud.
  • Promotions: Write articles for newsletters and create other media messages.

Volunteer Interest Screening 

SMP Volunteer Coordinator will meet with each potential volunteer to discuss their goals and explain how SMP can match their interests and talents to help provide a meaningful volunteer experience. Volunteers are screened depending on the nature of work they perform with Medicare Beneficiaries. In many cases a background check is performed.
Training 

A SMP Orientation and Foundations training is provided to all Senior Medicare Patrol Volunteers. Depending on your interest, additional training is provided so you will be supported in your volunteer role.
Contact the local Area Agency on Aging that serves your town and ask to speak with the SMP Coordinator of Volunteers to talk about volunteering today.